2F Reserved Seat (w/exclusive merch) ticket holders are kindly requested to pick up their merchandise before the show.
As the redemption counter is expected to be extremely crowded after the show, we kindly ask that you allow plenty of time to pick up your merchandise before entering the venue so that you can receive it smoothly.

As the Pickup Counter is expected to be extremely crowded after the show, we recommend pick uping your merchandise before the show begins whenever possible.

・Merchandise can only be picked up at the specified show, on the specified date and at the specified venue. It cannot be provided at another show or on a later date.
・We cannot issue a refund for the ticket price if the Merch Pickup button cannot be used or if you are unable to present the Merch Pickup Ticket.
・Except in the case of defective merchandise, merchandise cannot be exchanged after pickup.
・We cannot answer any inquiry regarding missing merchandise after pickup. When receiving your merchandise, be sure to confirm on the spot that you have all the items.
・We cannot meet any requests regarding merchandise that was lost or damaged after pickup. Please manage your items carefully after receiving them.
・The end time for pickup after the show will be determined based on the situation on the day.
・Depending on the circumstances, the pickup start time may be changed / wait times may arise.

■What You Need for Pickup
The 1F Standing (w/exclusive merch) ticket or 2F Reserved Seat (w/exclusive merch) ticket (e-ticket) issued through TicketTown
・TicketTown

■Pickup Procedure
1．Log in to TicketTown.
2．From “Tickets”, open the 1F Standing (w/exclusive merch) ticket or 2F Reserved Seat (w/exclusive merch) ticket for the eligible show.
3．At the Pickup Counter, show the e-ticket screen to a staff member.
4．The staff member will press the Bonus Pickup button, and hand the merch to you.

※If you hold multiple 1F Standing (w/exclusive merch) tickets or 2F Reserved Seat (w/exclusive merch) tickets for the show on the day, please show to the staff as many ticket as the number of merch sets you wish to pick up.

【Important】Do not tap the Bonus Pickup button as picked up in advance.
The Bonus Pickup button must be marked as picked up at the Pickup Counter in the presence of a staff member.
If you mark the Bonus Pickup button as picked up yourself before being instructed to do so by a staff member, we will be unable to hand out the merch.

■Please make sure to confirm the following:
A 1F Standing (w/exclusive merch) ticket or 2F Reserved Seat (w/exclusive merch) ticket issued for the show on the day is required to pick up the merchandise.

Under any circumstance, you will not be able to pick up the merch if:
・You cannot log in to TicketTown and present your show ticket
・You do not have a device that supports the e-ticket
・The Bonus Pickup button has already been marked as used

Merchandise cannot be picked up even if you present your show ticket purchase history, application completion screen, ID documents, or similar.
Please note that the pickup is handled differently from the admission to the venue, and you will be unable to receive your merch if you cannot show your ticket.
Before coming to the venue, be sure to confirm that you can log in to TicketTown and open your show ticket. Please also bring a charged smartphone or tablet you on the day of the show.

■What You Need for Pickup
The “Merchandise Pickup Ticket” issued together with your 1F Standing (w/exclusive merch) or 2F Reserved Seat (w/exclusive merch) ticket

■Pickup Procedure
1．At the Pickup Counter, show the e-ticket screen or paper ticket for the “Merchandise Pickup Ticket” to a staff member.
2．The staff will hand you the merch upon marking the ticket as used.
※You will receive 1 merch set for each Merchandise Pickup Ticket you hold.

【Important】Do not mark the Merchandise Pickup Ticket as used before Pickup.
The staff will mark the ticket as used / tear the ticket at the Pickup Counter.
If you mark the ticket as used yourself before being instructed to do so by a staff member, we will be unable to hand out the merch.
※If you are entering venue before picking up the merch, please take extra care not to have the Merchandise Pickup Ticket accidentally marked as used upon admission.

■Please make sure to confirm the following:
Under any circumstance, you will not be able to pick up the merch if:
・You cannot present the Merchandise Pickup Ticket (e.g.: due to a problem with your device, or because you lost / forgot the ticket)
・The Merchandise Pickup Ticket has already been marked as used

Merchandise cannot be picked up even if you present your show ticket purchase history, application completion screen, identification documents, or similar.
Attendees with e-tickets must confirm that their tickets can be displayed before coming to the venue. Please also bring a charged smartphone or tablet you on the day of the show.